Resolve USB-C Ports Not Working on Laptop
Issue: user may report that docking station is not working, or that nothing that is plugged into the USB-C ports on the computer is working.
Reason: after a firmware or software update, the computer may enter "protected mode", which disables the use of the USB-C ports.
Resolution:
- Unplug everything from the computer (charger, dock, dongles, etc.).
- Shut the computer down.
- Wait 10 seconds, then turn the computer on.
- Once the login screen appears, plug the docking station back into the USB-C port and verify it is now working.