Scale error message Ecomm

Hi John,

This error occurs when the scale displays a negative weight while connecting to eShip Comm. To resolve this:

Disconnect and close eShip Comm.
Ensure there's nothing on the scale.
Tare the scale to zero by pressing the Enter button (center of the arrow buttons).
Reopen eShip Comm, go to the "Scales" tab.
Select the Mettler Toledo scale and click "Get Weight" to confirm it shows 0.0.
Reconnect eShip Comm.

This should resolve the issue.

Ticket: https://it.ungerglobal.com/helpdesk/tickets/6290

Regards,

Ron Tyler

IT Systems & Support Specialist

Unger Enterprises, LLC

425 Asylum Street

Bridgeport, CT 06610

Phone: 203.366.4884 Ext:346

Cell: 203.260.9836

Fax: 203.330.0662

Email: rtyler@ungerglobal.com

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On Thu, Sep 26 9:59 AM , John <jmartinez@ungerglobal.com> wrote:

User Rperez

Thank you,

John Martinez

Shipping Department Manager

Unger Enterprises

650 Long Beach Blvd.

Stratford CT 06615

Jmartinez@ungerglobal.com

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